Plans & Billing
Questions about plans, billing, and subscriptions
Are you searching the Available Plans?\
Can I upgrade or downgrade my plan anytime?
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated amount immediately. When downgrading, the change takes effect at your next billing cycle.
What happens if I exceed my plan limits?
We'll notify you when you're approaching your limits. You can either upgrade your plan or contact our support team to discuss temporary limit increases for special circumstances.
Can I cancel my subscription anytime?
Absolutely! You can cancel your subscription at any time from your account dashboard. Your plan will remain active until the end of your current billing period, and we offer a 14-day money-back guarantee.
Refunds & Payments
Do you offer refunds?
Yes! We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 14 days, contact us for a full refund.
Refunds are only available for the first billing cycle. Subsequent renewals are non-refundable.
What payment methods do you accept?
We accept:
Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal (on select plans)
All payments are processed securely through our payment provider.
When will I be charged?
New subscriptions: Charged immediately upon signup
Monthly plans: Charged on the same day each month
Annual plans: Charged once per year on your anniversary date
Upgrades: Prorated amount charged immediately
Downgrades: Takes effect at next billing cycle
Can I get an invoice?
Yes! Invoices are automatically sent to your email after each payment. You can also download past invoices from your dashboard under Account → Billing → Invoices.
My payment failed, what should I do?
If your payment fails:
Check that your card details are correct
Ensure you have sufficient funds
Contact your bank to verify the transaction wasn't blocked
Try a different payment method
Contact us if the issue persists
Important: If payment fails, you have 7 days to update your payment method before your account is suspended.
Billing Cycles
What's the difference between monthly and annual billing?
Monthly: Pay every month, cancel anytime
Annual: Pay once a year, save 20% compared to monthly billing
Can I switch from monthly to annual billing?
Yes! You can switch at any time from your dashboard. You'll receive a prorated credit for your remaining monthly period, and then be charged for the annual subscription.
When does my billing cycle start?
Your billing cycle starts on the day you first subscribe. For example, if you subscribe on the 15th, you'll be billed on the 15th of each month (or year for annual plans).
Plan Changes
What happens to my data if I downgrade?
Your data remains safe. However, if your new plan has lower limits:
You may need to delete some builds, apps, or launchers to fit within the new limits
You won't be able to create new content until you're within limits
We'll notify you before the downgrade takes effect
Can I pause my subscription?
We don't currently offer subscription pausing. However, you can:
Cancel and resubscribe later (your data is kept for 30 days after cancellation)
Downgrade to the Basic plan to maintain access at a lower cost
Account Suspension
What happens if I don't pay?
If payment fails and you don't update your payment method within 7 days:
Your account will be suspended
Players won't be able to download or update games
You'll still have read-only access to your dashboard
Your data is kept for 30 days
To reactivate: Update your payment method and clear any outstanding balance.
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